Privacy Policy

This Privacy Policy explains how Allswap ("Allswap," "we," "us," or "our") collects, uses, shares, and protects information when you use our website, applications, and related services (the "Service"). By using the Service, you agree to the practices described here and in our Terms of Service.

We may collect the following categories of information:

• Account information, such as your name, email address, profile details, and authentication data.
• Billing information, such as subscription status, payment history, and limited payment details processed by our billing provider.
• Content and usage data, including media you upload or generate, posts you draft or schedule, workflow configurations, prompts, and activity within the Service.
• Connected platform data, including social account identifiers, access tokens, publishing history, and analytics returned by connected platforms when you authorize those integrations.
• Technical data, such as IP address, browser type, device information, logs, cookies, and similar usage diagnostics.
• Communications, including support requests, feedback, and messages you send to us.

We use information to:

• provide, operate, and maintain the Service;
• authenticate users and secure accounts;
• process subscriptions, credits, and billing;
• generate, store, schedule, and publish content at your direction;
• improve features, performance, and reliability;
• detect abuse, fraud, and security incidents;
• communicate with you about the Service; and
• comply with legal obligations.

When you connect a social media account, we receive information authorized by you and the relevant platform, such as account identifiers, profile metadata, publishing permissions, and performance metrics. We use this data only to provide features you request, such as scheduling, publishing, previews, and analytics.

You can disconnect integrations from your account settings where available. Disconnecting may limit or disable related features.

To provide AI features, we may process prompts, uploads, generated outputs, and related metadata using our systems and third-party AI providers. Do not submit sensitive personal information unless necessary for your use case. You are responsible for ensuring you have the right to provide content for processing.

Where applicable law requires a legal basis, we process personal data based on one or more of the following: performance of a contract, legitimate interests in operating and improving the Service, compliance with legal obligations, and your consent where required.

We may share information with:

• Service providers that help us operate the Service, such as hosting, email delivery, analytics, payment processing, and AI infrastructure providers.
• Connected platforms when you direct us to publish or retrieve data on your behalf.
• Professional advisors and authorities where required by law, legal process, or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information.

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and your account status. You may request deletion of your account, subject to legal and operational requirements.

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a copy of your data in a portable format. You may also withdraw consent where processing is based on consent.

To exercise these rights, contact us at hello@allswap.app. We may need to verify your request before responding.

We use cookies and similar technologies to remember preferences, maintain sessions, measure usage, and improve the Service. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

The Service is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us so we can take appropriate action.

We may process and store information in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, contact us at hello@allswap.app.